PAH Immo

Privacy policy

This policy explains which data PAH Immo collects, why, with whom it may be shared, and what rights you have, in accordance with the General Data Protection Regulation (GDPR).

1. Introduction

PAH Immo, a real estate agency, is committed to protecting your personal data and respecting your privacy when you browse the site or entrust us with a sale, purchase or rental project.

By using the site or our services, you are informed of the practices described here.

2. Data controller

The data controller is PAH Immo, a real estate agency established in France.

For any question about your data or to exercise your rights, use the Contact page.

3. Data we collect

Depending on how you use the site, we may collect the following categories:

Identity: last name, first name.
Contact: email address, phone number, and a postal address if you give us one.
Project: type of property sought or for sale, budget, city, message, date of the enquiry.
Technical data: IP address, browser type, pages viewed, visit duration, device information.
Cookies: cookies required for the site to work and, where applicable, audience measurement.

4. Purposes

We use your data to:

answer your requests and organise viewings;
support you with the sale, purchase or rental of a property;
improve the site and the quality of our services;
keep the site secure and running properly;
produce anonymised usage statistics;
send you information about our properties or services when you have consented;
comply with our legal obligations.

5. Legal bases

In accordance with the GDPR, we process your data on the basis of:

your consent, where it is required;
pre-contractual steps or the mandate you entrust to us;
compliance with our legal obligations;
our legitimate interest in operating, securing and improving the site, without overriding your rights.

6. Recipients

We do not sell or rent your personal data. It may, however, be shared with:

PAH Immo advisers handling your file;
technical providers (hosting, maintenance, email) to the extent needed for their assignment;
the notary, surveyors or other professionals when the transaction requires it;
competent authorities when the law requires it.

7. Contact requests

When you submit a form, the information sent is used only to handle your project with PAH Immo. Later exchanges form part of the relationship between you and the agency.

8. Retention period

Your data is kept only for as long as needed for the purposes for which it was collected, or to comply with a legal obligation.

information requests: for the time needed to handle them, then a limited commercial follow-up period if you have consented;
sale, purchase or rental files: the duration of the mandate and the legal retention periods;
technical data and cookies: the period provided by applicable regulation.

9. Hosting and security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, disclosure or alteration.

The site is hosted on professional servers. No measure can, however, guarantee absolute security.

10. Transfers outside the European Union

Some technical providers may process data outside the European Union. Where that happens, appropriate safeguards are put in place in accordance with the GDPR (standard clauses, adequacy decision or another recognised mechanism).

11. Your rights

Under the GDPR and the French Data Protection Act, you have in particular the following rights:

right of access to your data;
right to rectification;
right to erasure, where the legal conditions are met;
right to object to certain processing;
right to restriction of processing;
right to portability, where it applies;
right to withdraw your consent at any time, without affecting prior processing.

To exercise these rights, contact us via the Contact page. You may also lodge a complaint with the CNIL (www.cnil.fr).

12. Minors

The site is intended for adults. We do not knowingly collect data relating to minors under 18.

13. Automated decisions

PAH Immo does not take any decision producing legal effects or significantly affecting you based solely on automated processing.

14. Links to third-party sites

The site may contain links to external websites. We are not responsible for their privacy practices or their content.

15. Cookies

We use cookies that are essential to the site (session, security, browsing). Other cookies, for example for audience measurement, are only placed with your consent when they are not strictly necessary.

16. Changes

This policy may be updated to reflect changes in our services, practices or the law. The version published on this page is the version in force.

17. Contact

For any question about this policy or to exercise your rights, go to the Contact page.